For Vendors & Contractors

Logan Health is committed to conducting business with integrity, honesty, and in compliance with all applicable laws, regulations, and organizational policies. We expect our contractors, vendors, consultants, suppliers, and other business partners to uphold the same ethical standards.

This page provides important information about reporting concerns, fraud, waste and abuse awareness, compliance resources, and vendor onboarding requirements.

Compliance & Ethics Expectations

All vendors and contractors doing business with Logan Health are expected to:

Conduct business ethically and professionally.
Comply with applicable federal and state laws and regulations.
Adhere to Logan Health’s Code of Conduct and compliance policies.
Promptly report suspected violations of law, policy, fraud, waste, abuse, privacy, security, or unethical conduct.
Cooperate with compliance reviews, audits, and investigations when applicable.

Report a Compliance, Privacy, or Ethical Concern

Logan Health encourages vendors and contractors to speak up when they have questions or concerns regarding compliance, privacy, billing practices, business conduct, patient information, conflicts of interest, or other potential violations.

Examples of concerns that should be reported include:

Fraud, waste, or abuse
False billing or invoicing
Improper payments or kickbacks
Conflicts of interest
Privacy or confidentiality violations
Security incidents involving protected information
Falsification of records or credentials
Violations of law, regulations, or Logan Health policies
Retaliation against individuals who report concerns

Contact the Compliance & Privacy Office

Billings Office
compliance@billingsclinic.org
1-800-332-7156, ext. 5033

Kalispell Office
complianceoffice@logan.org
1-833-594-0321

Anonymous Reporting Option

Concerns may also be reported confidentially or anonymously through our third-party line:

Integrity Helpline: 1-844-760-5833
Online Reporting Portal: Compliance Report Portal

Reports made in good faith are protected under Logan Health’s Nonretaliation/Nonretribution Policy.

Understanding Fraud, Waste & Abuse (FWA)

Healthcare organizations and their business partners play an important role in preventing fraud, waste, and abuse.

Fraud is an intentional deception, misrepresentation, or concealment of information to obtain an unauthorized benefit.

Examples include:

Submitting false invoices
Billing for products or services not provided
Falsifying qualifications or certifications
Knowingly misrepresenting products, services, pricing, or contract performance

Waste is the careless, inefficient, or unnecessary use of resources, services, time, or money.

Examples include:

Ordering unnecessary supplies
Replacing equipment without a valid business need
Inefficient use of organizational resources

Abuse involves practices that are inconsistent with sound business, financial, or operational standards and result in unnecessary costs or misuse of resources.

Examples include:

Charging excessive or unreasonable rates
Misusing organizational assets or resources
Providing services that do not meet contractual requirements

Quick Reference

Fraud	Waste	Abuse
Intentional deception or misrepresentation	Careless or inefficient use of resources	Improper use or misuse of resources
Requires intent	May be unintentional	May be unintentional
Results in unauthorized benefit	Results in unnecessary spending	Results in unnecessary costs or misuse

If you are unsure whether an issue constitutes fraud, waste, or abuse, please contact the Compliance & Privacy Office or submit a report through the Integrity Helpline.

Vendor Key Contacts:

Logan Facilities, Plant Operations – Shannon Day sday@logan.org

Kalispell contacts:
Supply/Materials Management – David Brabham dbrabham@logan.org
Medical Device, Surgical, and Pharmaceutical Vendors – dbrabham@logan.org

Whitefish contacts:
Supply/Materials Management – Greg Dalton gdalton@logan.org
Medical Device, Surgical, and Pharmaceutical Vendors – Whitney Casey wcasey@logan.org
Logan Facilities, Support Services and Housekeeping – Steven Reasner sreasner@logan.org

Vendor Access, Visits & Conduct

Vendors and contractor representatives must comply with Logan Health requirements regarding:

Facility access and visitor protocols
Vendor appointments and check-in procedures
Patient privacy and confidentiality
Information security requirements
Gifts, meals, and entertainment restrictions
Professional conduct while onsite or interacting with Logan Health workforce members

Please review the policies listed below before conducting business activities at our facilities.

Key Policies & Resources

The following policies provide important guidance for vendors and contractors:

Doing the right thing is everyone’s responsibility, including our business partners. We appreciate your commitment to ethical conduct and compliance.