Employee Resources

Job Aides

Accessing an Interpreter
Common Failures & Resolutions
Completing A Telehealth Test Call
Enhance Your Virtual Presence
Frequently Asked Questions
How to Fix a Blocked Microphone or Camera
Patient Screening Criteria
Putting Virtual Care at Your Fingertips
Remote Assessment Devices
Role of a Telehealth Champion
Scheduling a Visit in Logan Virtual Care (Non-Meditech)
Selecting the Right Appointment Type
Telehealth Coding & Documentation
Telehealth Map

On-Demand Virtual Care

Connecting with Crisis Intervention
Joining Patient for On-Demand Visit (Primary Care Clinic)
On-Demand Virtual Care Workflow
Routing Patient to Join On-Demand Visit (RN Triage)

Telepresenter Resources

Using Remote Assessment Devices
Joining A Facility Based Session for a Patient

Workflows

Crisis Intervention Workflow
Home Based Workflow
Home Based Non-Meditech Workflow
Facility Based Meditech Workflow
Facility Based Non-Meditech Workflow
Hub Spoke Site Reference Sheet

Resources to Share with Patients

How to Join Your Session
Patient Etiquette
Parent Etiquette

Training Guide

Logan Health Virtual Care Training Guide
Slide Deck Provider Version
Slide Deck Staff Version